Refund and Returns Policy
At LYONE TRADE LIMITED, we want you to be fully satisfied with your purchase. If something isn’t right, we’ve designed a straightforward returns process to assist you.
Return Window
Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed, we are unfortunately unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- Unused and in the same condition as received
- In its original packaging
Items Not Eligible for Return
Certain types of items are non-returnable, including:
- Perishable goods (e.g. food, flowers, magazines, newspapers)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
Proof of Purchase
To complete your return, we require a receipt or other valid proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you by email to confirm whether your refund has been approved or denied.
- Approved refunds will be processed to your original method of payment within a few business days.
- Denied refunds will include an explanation and any available next steps.
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account
- Contact your credit card company (processing times may vary)
- Contact your bank for further information
If you’ve done all of the above and still have not received your refund, please contact us at info@yourcarparts.org.
Sale Items
- Regular-priced items are eligible for a refund
- Sale or discounted items are non-refundable
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email info@yourcarparts.org and send your item to:
[Insert Return Address Here]
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
- If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
Please send all returns to:
[Insert Return Address Here]
Return Shipping Costs
- Customers are responsible for paying return shipping costs
- Original shipping fees are non-refundable
- If a refund is issued, return shipping costs may be deducted from your refund
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
Need Assistance?
If you have any questions regarding our refund or returns policy, please contact our support team at: